We make your customers happy.

We design and deliver solutions to grow customer happiness, performances...and profits.
Who we are

CRM and Digital innovation to improve customer experience and business performance

We are a Digital CRM solutions provider, blending Human and Digital to drive CRM Business Transformation.

We provide end to end services, combining CRM & Marketing Consulting, UX Research and Design, Digital Solutions, Multichannel Operations and Artificial Intelligence.

At Assist, we work on the whole Customer Experience management process to turn every contact into an opportunity of customer satisfaction growth.

Results are our trademark

For more than 15 years, we have been supporting well-known Italian and international companies to manage their customer relationships through operation centers active in 5 countries. In 2015, we managed more than 50 million customer interactions through digital channels.

50%

Al’s enabled interactions

70%

digital interactions

8

multichannel operations centers

2000+

people

+20% y2y

revenues growth

12

countries delivered projects

What we do

Our areas of expertise

We work with our clients to transform traditional customer services into a new multichannel organizational and technological platform, to create value in every single contact.

MARKETING & CRM CONSULTING
DATA & SYSTEM AUDIT

DATA ANALYTICS

CAMPAIGN DESIGN AND MANAGEMENT

MKTG AUTOMATION PLANS

LOYALTY PROGRAMS DESIGN AND MANAGEMENT

USER EXPERIENCE RESEARCH & DESIGN

USER TESTS

USER LABS

ETHNOGRAPHIC RESEARCH

PROTOTYPING

WIREFRAMING

DIGITAL DESIGN

DIGITAL SOLUTIONS
MOBILE APP 

WEB SOLUTIONS

IT ARCHITECTURE DESIGN

SYSTEM INTEGRATION

 

CRM TECH SOLUTIONS
CONTACT CENTER APPLICATIONS

HOSTED CONTACT CENTER

FEEDBACK MANAGEMENT PLATFORM

SMART ROUTING SOLUTIONS

ARTIFICIAL INTELLIGENCE SOLUTIONS
EVA – VIRTUAL ASSISTANT
M4ASSIST MULTICHANNEL MESSAGING PLATFORM
NLP ENGINE

CHATBOTS

CONVERSATIONAL IVR

MULTICHANNEL CUSTOMER OPERATIONS
CUSTOMER CARE

INBOUND/OUTBOUND SALES

TELEMARKETING

Our Management Team

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President & CEO

Enrico Donati

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CEO - Assist Digital

Francesca Gabrielli

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Chief Operating Officer

Franco Fradiani

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Head of Human Resources

Giovanna Landi

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Head of Automotive & Retail Market

Alessandro Pellizzari

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Head of Utilities & Media Markets

Emilio Mazzola

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Head of Telco Market

Vincenzo Roselli

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Head of Finance Market

Andrea Monti

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Where we are

Our offices

Our European office network is the ideal ecosystem to make business grow. In our locations you can live and breath the passion that guides us.

See our offices and culture